Author : Mohsen malekalketab khiabani and mandana abdizadeh
Keyword : Employees’ organizational citizenship behavior, healthcare industry, iran
Subject : Business
Article Type : Original article (research)
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Abstract : The article aims to identify the key factors of organizational citizenship behavior (OCB) in the Iranian healthcare industry. The authors take a quantitative approach based on a survey involving 152 questionnaires. The respondents were employees of six healthcare centers in Tehran, Iran. Correlation tests and standard, stepwise regression analyses were conducted to test the research questions. Organizational citizenship behavior is a component of job performance and vital for the development of an industry. It is a function of five dimensions: altruism, conscientiousness, sportsmanship, courtesy, and civic virtue. The findings show that all dimensions have a positive relationship with OCB; civic virtue is the most salient dimension, with a 0.405 coefficient beta. The paper is useful to organizational-behavior practitioners and academics. It provides some initial insights for managers in the Iranian healthcare industry by encouraging employees’ engagement in OCB.
Article by : Mohsen Malekalketab Khiabani
Article add date : 2020-08-29
How to cite : Mohsen malekalketab khiabani and mandana abdizadeh. (2020-August-29). Identifying the key factors of organizational citizenship behavior in the healthcare industry: iran perspective. retrieved from https://www.openacessjournal.com/abstract/90