Author : Deepika sahdev
Keyword : E-governance, ict, effectiveness, efficiency, equity, swot
Subject : Management
Article Type : Case report
DOI : 10.5958/2249-7315.2017.00411.7
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Article File : Full Text PDF
Abstract : India, being the world’s largest democracy, has much to achieve from E-Governance, especially when citizen involvement in governance is concerned. Information and Communication Technology (ICT) is the backbone of E-governance. Its emergence has affected the functioning of government both at central & state levels. That’s why it is important to understand the full potential of deploying ICT to improve the delivery of services. Information and communication technology in public sector can offer vital benefits such as better planning and monitoring of government procedures, improved effectiveness and efficiency in delivering public services, timely dissemination of information to the public. This paper tries to examine the efficacy in terms of effectiveness, efficiency and equity and identifying the factors in connection to strengths, weaknesses, opportunities and threats of e-governance services. For this, 452 respondents from three major districts of Punjab i.e. Amritsar, Jalandhar and Ludhiana are considered for the analysis. Author concluded that respondents moderately agreed with different aspects of efficacy and there is lack of awareness of e-gov services among the respondents. Further author concludes that lack of funds and insufficiency of hardware and software are the major weaknesses while infrastructural incapability and insufficient power supply are the major threats of e-governance.
Article by : Deepika Sahdev
Article add date : 2021-02-21
How to cite : Deepika sahdev. (2021-February-21). Assessing efficacy of e-governance services in improving public service delivery: a case study of punjab. retrieved from https://www.openacessjournal.com/abstract/671