Author : Harrisrhaj harrisrhaj
Keyword : Nhs 111, audit
Subject : Public health
Article Type : Others
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Abstract : The purpose of this audit is to evaluate patient satisfaction with the NHS 111 call service and how does it affect patient satisfaction as a whole of the GP out of hours service at Newham University Hospital. The main objectives of this audit are to investigate the extent to which the NHS 111 service benefits patients, investigate patient satisfaction with the 111 services including the initial call and the call back waiting time and identify areas which can be improved to provide better care for patients. To address the aim and the objectives of our audit, our group decided that both quantitative and qualitative data should be collected. The questionnaire was developed as a semi-formal interview as it encompassed closed-ended questions that contained an ordered set of answers to choose from and as well as open questions to obtain more specific patients views and suggestions. Findings from this audit show that 89% of the patients are aware of the NHS 111 service and of this 89%, 86% of them were generally satisfied with the service provided by the 111 services.
Article by : Harrisrhaj
Article add date : 2021-01-26
How to cite : Harrisrhaj harrisrhaj. (2021-January-26). Clinical audit of nhs 111 service. retrieved from https://www.openacessjournal.com/abstract/604